At Skofjord, we strive to provide our customers with a smooth and reliable delivery experience.
This policy explains how we process, handle, and deliver your orders.
1. Order Processing
All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed the next business day.
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
2. Delivery Time
Delivery times may vary depending on your location:
UNITED KINGDOM: 5–10 business days
Europe: 7–12 business days
Please note that these are estimated delivery times, and delays may occur due to circumstances beyond our control (such as customs processing or shipping issues).
3. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on the destination and the total weight of the order.
We occasionally offer promotions with free shipping, which will be clearly marked on our website.
4. Order Tracking
Once your order has been shipped, you will receive an email with a tracking link.
You can use this link to track your shipment.
5. Delayed or Lost Packages
If your order is delayed or does not arrive within the expected time frame, please contact our support team at info@trinnor.com.
We will investigate the matter with the carrier and find a solution.
Trinnor is not responsible for delays caused by customs processing or circumstances beyond our control.
6. Incorrect or Incomplete Address
Please ensure that your shipping information is correct before placing your order.
Trinnor is not responsible for packages lost due to an incorrect or incomplete address provided by the customer.
7. Damaged packages
If your package arrives damaged, contact us immediately at info@trinnor.com and attach photos of the damage.
We will help you resolve the issue as quickly as possible.
8. Customs and Import Duties
International orders may be subject to customs duties, taxes, or import fees, which are the customer’s responsibility.
These costs vary by country and are not included in our shipping costs.